Daily Dew Bible App Support

Get help with Daily Dew Bible App

Contact Us

Need help? We're here for you!

Email: support@kingdom-dew.com
Developer: Kingdom Dew
Response Time: We aim to respond within 48 hours

When contacting us, please include:

Your device type (iPhone, iPad)
iOS version
App version (found in Settings → About)
Description of the issue

Frequently Asked Questions

How do I create an account?

Open the app and tap "Sign Up" on the welcome screen. Enter your email address and create a password. You'll receive a verification email to confirm your account.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password?" Enter your email address, and we'll send you a password reset link. Check your spam folder if you don't see the email within a few minutes.

How do subscriptions work?

Daily Dew offers premium features through a subscription managed by Apple's App Store. Your subscription includes:

Advanced search features
Audio Bible verse collections with text-to-speech
Unlimited notes and highlights
Credit system for premium features

Subscriptions auto-renew unless canceled at least 24 hours before the renewal date.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID:

Open the Settings app on your iPhone
Tap your name at the top
Tap "Subscriptions"
Select "Daily Dew Bible App"
Tap "Cancel Subscription"

You'll continue to have access until the end of your current billing period.

What are credits and how do they work?

Credits are used for premium AI features like AI-powered search and verse audio generation. Subscribers receive credits monthly. Credits reset at the beginning of each billing cycle.

Are my notes and highlights private?

Yes! Your notes, reading plans, and AI-search queries are encrypted with AES-256 encryption and stored locally on your device. We never share this content with third parties. See our Privacy Policy for details.

How do I backup my data?

Sync your data to the cloud by enabling iCloud backup in the app settings. Notes and reading plans are stored locally on your device and backed up through iCloud if you have iCloud backup enabled for the app.

Can I use the app offline?

Yes! The Bible text is available offline. However, AI features, audio generation, and cloud sync require an internet connection.

How do I delete my account?

To permanently delete your account and all associated data:

Open the app
Go to Settings → Profile
Tap "Delete Account"
Confirm deletion

Alternatively, email us at support@kingdom-dew.com to request account deletion.

Which Bible translations are available?

Daily Dew currently offers multiple Bible translations. Check the app's Bible selector to see all available versions.

Troubleshooting

App crashes or freezes

Make sure you're running the latest version of the app
Restart your device
Check that you have enough storage space
Try deleting and reinstalling the app (your cloud data will be preserved)

Login issues

Verify your email and password are correct
Check your internet connection
Try the "Forgot Password" option
Make sure you're not using a VPN that might block authentication

Subscription not working

Verify your subscription is active in iPhone Settings → [Your Name] → Subscriptions
Try logging out and back in to refresh your subscription status
Restore purchases: Settings → Subscription → Restore Purchases
Contact us if the issue persists

Audio not playing

Check your device volume and mute switch
Ensure you have an active internet connection
Verify you have sufficient credits for audio generation
Try closing and reopening the app

Sync issues

Check your internet connection
Make sure you're logged in to the same account on all devices
Try logging out and back in
Pull down to refresh in the app

Feature Guides

Creating Notes and Highlights

Long-press any verse to highlight it
Choose a color category for organization
Tap a verse to add notes
All notes are encrypted and stored locally
Access all your highlights from the Highlights tab

Reading Plans

Browse available reading plans in the Plans section
Start a plan and track your progress
Set reminders to stay consistent
Create custom reading plans

AI-Powered Search

Search by topic, theme, or concept
Use natural language (e.g., "verses about hope")
Get AI-recommended verses based on your query
Save frequently searched topics

Privacy & Security

Your privacy is important to us. Daily Dew Bible App:

Encrypts your personal notes with AES-256 encryption
Never sells your data to third parties
Stores sensitive content locally on your device
Complies with GDPR and CCPA regulations
Provides full data deletion upon request

Read our full Privacy Policy for detailed information.

Billing & Refunds

All subscriptions and purchases are processed through Apple's App Store. For billing questions or refund requests:

Visit reportaproblem.apple.com
Sign in with your Apple ID
Find your Daily Dew purchase
Select "Report a Problem"

Apple handles all refund decisions according to their policies. We cannot process refunds directly.

System Requirements

Platform: iOS
Minimum iOS Version: iOS 13.0 or later
Devices: iPhone, iPad
Internet: Required for AI features, sync, and audio

Report a Bug

Found a bug? Help us improve Daily Dew by reporting it:

Email support@kingdom-dew.com with:

Description of the bug
Steps to reproduce it
Screenshots (if applicable)
Your device and iOS version
App version

We review all bug reports and work to fix issues in future updates.

Feature Requests

Have an idea for a new feature? We'd love to hear it! Send your suggestions to support@kingdom-dew.com.

While we can't implement every request, we carefully consider all feedback when planning future updates.

Important Links

Privacy Policy: View Privacy Policy
Contact Email: support@kingdom-dew.com
Developer: Kingdom Dew